Support
myjp.ca is a small site run by one person: a handful of games, a couple of tools, one sign-in for all of it. If something is wrong, or you have a question about a payment or your account, write to us.
Email: support at myjp dot ca
We read every message and usually answer within two business days. Include your handle (the user-xxxx shown on your account) if it is about your account, and the receipt email from Stripe if it is about a payment — we never need your card number, and will never ask for it.
Payments
Cards, Apple Pay and Google Pay are handled on Stripe’s own checkout page; the receipt comes from Stripe. A monthly supporter subscription can be stopped any time from the game’s Support page — the “Manage” link opens Stripe’s portal, where you can also see your invoices. Refunds are described in the terms of service; to ask for one, email us with the receipt.
Your account
You sign in with a passkey. If you lose every device that holds it, the recovery email you added on your account page gets you back in. If you never added one, email us from any address and we will do what we can to confirm it is you — though without a recovery email there is no guarantee.
To delete your account and everything held under it, email us from the recovery address on the account (or, if there is none, from any address, and we will confirm it is you first). It is gone within seven days; see the privacy policy for what stays (a receipt has to).
Policies
- Privacy policy — what we collect, why, who else sees it, and how it is kept.
- Terms of service — the deal when you play, pay, or use a tool here.